My experience purchasing a Lexus RX 450h+ in August 2025 has left me extremely disappointed. One of the factors that influenced my decision to purchase this vehicle was the representation that it would qualify for the federal clean vehicle tax credit. During the sales process, I was informed that I would be eligible for the credit because the vehicle qualified as an electric vehicle. When I later encountered issues filing my taxes because the VIN could not be found in the IRS database, I contacted the dealership and spoke with the salesperson again. I was reassured that the vehicle qualified and that I should be eligible for the credit. Relying on those assurances, I consulted with an accountant and ultimately paper-filed my tax return with the supporting documentation. Months later, I received a determination from the IRS stating that I did not qualify for the credit and would not receive the expected refund. What is most frustrating is not simply the loss of the tax credit, but the fact that I made financial decisions based on information that appears to have been inaccurate. When I later raised my concerns, I was informed that the salesperson did not recall making the statements that I clearly remember discussing. I do want to acknowledge Joshua Brundon for his professionalism and responsiveness. He returned my calls, listened to my concerns, and treated me respectfully throughout the process. However, I believe consumers should exercise caution and independently verify any tax incentives, rebates, or credits discussed during the sales process. Had I known that the vehicle would not qualify for the credit I was expecting, it would have affected my purchasing decision. I hope the dealership takes steps to ensure that future customers receive accurate information regarding tax credits and other financial incentives associated with vehicle purchases.

Excellent service starting when you get in until the deal is done. My salesperson Esther was great!!!

I'm completely satisfied with the service received at Lexus of Tampa Bay. Waiting for service to be completed was a pleasant enjoyable experience. Both service advisors and customers were warm and friendly.

The best place to take Lexus for repairs or to buy one. They care and understand.

Kind, very professional, a very attentive salesperson as well as all the staff and a place where the service is 10 out of 10, I recommend it without hesitation.

Used car manager Delgado the worst customer service , even shouting loud things about customer deals. Sales person and finance person good service. Took about 2 months to register my vehicle and I have received my refund of registration left over.

I have bought many Lexus vehicles in the past, but this was by far my best experience ever. Jeremiah my Sales Representative was , knowledgeable , helpful, and very professional from the beginning to the end of my sales process. The business manager Cody, made it an easy and enjoyable experience as well. Great place to do business with people who care about Your needs. Mike

Excellent service and post-service follow-up shows their concern for their customers and future business.

Great service, friendly customer service. JR is a nice salesman and easy to deal with. Thank you very much JR for your help!

These guys did a great job made it fairly easy to go ahead and purchase a vehicle 10 out of 10

Kamil was great to work with! Accommodating, worked hard to gain my business and made everything seem less.

They do an amazing job each time I am there! Patricia always takes care of everything! Darlon is the tech who I usually request. I think its better to have the same tech every time. They get to know your car. He always is so kind and does an amazing job! Always explains everything to me!

This dealer has good service and MJ was very attentive and great at his work.

Amazing customer service! Excellent dealership with friendly, professional, and knowledgeable staff! My service advisor was awesome and efficient! They even sent a shuttle to pick me up because I was stranded and my car was serviced in a timely manner! I can’t say enough wonderful things about Lexus of Tampa Bay! Keep doing amazing things! I am proud to write this review with pleasure! I’d give 10 million stars if I could! Great job!

Neat and clean showroom, knowledgeable associates, very spacious , customer satisfaction can be improved especially when the customer choose them as their dealer ….